Return Policy

1. Introduction

At www.squeli.com , we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines your rights to return products purchased from our Website and obtain refunds or exchanges.

2. Eligibility for Returns

2.1 We do not accept returns.

2.2 The only exception will be if there is a defect with the product purchased

2.3 To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. The product must also have all tags, labels, and any accessories that came with it.

2.2 Certain types of products cannot be returned, including perishable goods, custom-made items, personal care items, and any product that is specified as non-returnable at the time of purchase.

3. Return Period

3.1 You have 14 calendar days from the date you received the product to initiate a return.

4. How to Initiate a Return

4.1 To initiate a return, please contact our customer service team at squeli.store@gmail.com . Provide your order number, details of the product you wish to return, photo and the reason for the return.

4.2 Once your return request is approved, you will receive instructions on how to return the product. Please follow these instructions carefully to ensure a smooth return process.

5. Shipping for Returns

5.1 You will be responsible for paying the shipping costs for returning the product. Shipping costs are non-refundable.

5.2 We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.

6. Refunds

6.1 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

6.2 If your return is approved, we will process your refund to the original method of payment within 14 days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

6.3 If the product is returned in a condition that does not meet our eligibility criteria, we reserve the right to deny the refund.

7. Exchanges

7.1 We only replace products if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact our customer service team.

8. Exceptions

8.1 Sale items are final and cannot be returned or exchanged unless they are defective or damaged.

8.2 Gift cards are non-refundable and cannot be exchanged for cash.

9. Contact Us

If you have any questions about our Return Policy, please contact us at:

Squeli Store
Porto
Portugal
Email: squeli.store.com

By shopping on our Website, you acknowledge that you have read and understood this Return Policy and agree to abide by its terms and conditions.